Margaret says she slept well and is looking forward to her daughter visiting this weekend. She's ready for her appointment with Dr. Chen tomorrow.
10:02 AM
Caregiver check-in (Rosa) for Margaret W.
Stable | Mood: Content
Margaret had a good afternoon with a solid appetite and time in the garden. No concerns noted.
2:15 PM
Shift request
Rosa asked to move Saturday → you approved Sunday 10–2. ✓
3:40 PM
Appointment
New appointment: dental cleaning, Thursday 2:30 PM. On the calendar. Margaret will hear a reminder on her calls.
5:12 PM
Scroll for more ↓
Let families hear the care you put in.
Small updates, shared consistently, help families know how things are going and build trust over time.
1. Your caregiver talks about the visit
After each shift, the caregiver answers a 60–90-second call about how it went. No report to write.
2. Your client answers a call
Sarah, VIPCall’s AI assistant, asks about their day and follows up on earlier conversations.
3. The family reads a text
After each call, the family gets a summary. They can open the recording or transcript when they want more detail.
Your caregiver just talks. That’s the whole report.
Play a real call. When it ends, you’ll see the text the family gets.
Sample caregiver call
0:00Sound--:--
Shared with permission
Shifts & caregiver check-ins
Families know who’s coming next.
Keep recurring visits and one-time changes on a shared calendar. Shift change requests arrive by text for the family to review.
Once a change is approved, the calendar and caregiver check-in call update together.
Example shift and change request
Caregiver shift
Rosa M.
9:00 AM – 2:00 PM
SMTWTFS
Repeats weekly. Her check-in call follows the shift.
Rosa asked to move a shift
From
Saturday
9:00 AM – 2:00 PM
→
To
Sunday
10:00 AM – 2:00 PM
“My daughter's graduation is Saturday. I can come Sunday instead.”
ApproveDecline
The shared care record
Give everyone the same picture of care.
Open the app whenever you want to review the full record or manage the details.
Appointments & reminders
Text the appointment, send a screenshot, or forward a confirmation email. Confirm the details before they go on the shared calendar.
Shared to-dos
See what needs doing and what’s done, from picking up a prescription to arranging a ride. Keep due dates with each task.
History & wellness insights
Review the person’s check-ins and caregiver reports together. Follow changes in reported mood, sleep, appetite, and pain over time.
Timeline
Margaret W.
Tomorrow
Confirm ride to Dr. ChenOpen · Due tomorrow, 1:30 PM
Dr. Chen · Cardiology
Heart Care Center, 214 Oak St.
Alex will confirm the ride and bring the medication list. Follow-up at 2:30 PM.
Today
Prescription picked upCompleted · Today, 4:32 PM
Oak Street Pharmacy
58 Oak St.
Completed by Alex. Prescription collected and left with Rosa for the evening routine.
Caregiver visit, RosaToday, 10:00 AM–2:00 PM
Rosa reported a good appetite and time in the garden. Morning medication taken. Update shared with the family.
Daily check-in10:02 AM
Cardiology appointment went well. Looking forward to her daughter visiting.
Refill reminder, Lisinopril 10 mgToday, 9:00 AM
Oak Street Pharmacy
58 Oak St.
Sent to Alex and to Rosa on shift. Pickup added to the calendar for today.
Yesterday
Dr. Chen, CardiologyYesterday, 2:30 PM
Dr. Chen · Cardiology
Heart Care Center, 214 Oak St.
Alex accompanied Margaret. Medication list reviewed; follow-up added to the shared calendar.
Daily check-in9:58 AM
Mentioned her knee again. Otherwise steady.
Care team
Dr. ChenCardiology
Oak Street PharmacyPharmacy
Rosa M.Caregiver
Valley DentalDental
How it fits your team.
Do we all need to use an app?
No. Older adults and caregivers answer phone calls, and families receive text updates. Appointment details can be sent by text, photo, or email. The family uses the app for setup and can open it to review the full record or manage schedules and tasks.
We already update families. What does VIPCall add?
VIPCall collects updates through phone calls and sends them to the family by text. The person’s own check-ins and caregiver reports stay together, with recordings and transcripts available whenever the family wants more detail.
Who controls access?
The family owns the account. They choose who receives updates and who can view or manage each part of care.
Are calls to the person receiving care required?
No. Families can use caregiver updates, schedules, appointments, and to-dos on their own.
What happens after the pilot?
Families can choose to continue with a paid subscription. There is no agency fee or minimum.
Try it with the families you support.
Introduce the families you’d like to include. We’ll help set up their calls and text updates for a free 30-day pilot.
VIPCall